5dimes Contact Number
Offshore sportsbook 5Dimes will freeze its US operations later this month, telling customers it plans to relaunch with a “fresh start.”
The Costa Rica-based outfit will stop taking bets from US customers at 12 am ETon September 21.
To have your account enabled or for additional information, please contact our Customer Service team at 1-844-866-2387 × Your account has been disabled for security reasons. If you need to discuss this. 5Dimes built a large base of customers within the US-based on favorable lines, good client service, and reliable payouts according to sources. However, many long-established customers were left in limbo. Please call or write to the 5Dimes Refund Administrator with your 5Dimes Customer ID, name, email, address, and phone number. 5Dimes Refund Administrator P.O. Box 3186 Portland, OR 1-888-490-0114.
By early Monday evening, the following greeted customers in the US trying to log into the site:
One prominent gaming analyst hinted at the news earlier Monday in a since-deleted tweet:
In a somewhat vague email to customers reviewed by LSR, 5Dimes said it was embarking on a “new business venture.”
“With the evolving legal landscape in the United States, we want to take advantage of the opportunity to offer an improved online sports betting experience to our many US customers,” the email reads.“In order to do this, we need to suspend temporarily our service of the US market so that we can launch our new operations with a fresh start.
What happens next for 5Dimes?
Customers have until September 25 to claim balances. After that date, funds will be transferred to a third-party administrator, who will try and return them to account holders.
A 5Dimes representative declined to provide further details on the business plans when asked by LSR. However, the email seems to suggest the sportsbook could aim to transition to the regulated US sports betting market – whether out of choice or legal pressure.
The email continues:
“We wish we could tell you everything about our future plans, but for now, please stay tuned and know we will soon reward your loyalty with extraordinary gaming experiences.”
Licensing longshot in US sports betting market?
Any transition is also dependent on 5Dimes getting licensed in the legal market. That would be up to each state and might be a longshot, based on how regulators have treated other black-market operators who have operated illegally in the United States.
New Jersey regulators repeatedly have warned offshores operating illegally in the Garden State. They also have leaned on regulated books like FanDuel Sportsbook to discourage the use of offshore sportsbooks.
5Dimes was established in San Jose, Costa Rica, and launched its first online casino in November 1996. Owner “Tony” Creighton went missing last year and was ultimately found dead by authorities in Costa Rica.
Offshores seeing opportunity or fearing the worst?
The sudden switch also reflects the growing pressure on the offshore market as regulated US sports betting expands. Last year Bovada and BetOnline stopped taking bets from New Jersey residents.
BetCris recently signed a deal with Major League Baseball for promotion of its operation in Latin America. The offshore book appears interested in cleaning up its name with the US market after abruptly closing up shop following the passage of UIGEA in 2006.
Of course, offshore books still maintain an important role in setting early lines for books throughout the world. But it remains to be seen where 5Dimes will fit in the market going forward.
5dimes Contact Number Line
- What is this action about?
5Dimes has reached an agreement with the U.S. Department of Justice and stopped serving the U.S. market until able to do a legal re-entry of it. Pursuant to the agreement, 5Dimes will return all U.S. customer funds. To serve this purpose, the Government has authorized 5Dimes to contract with a third-party claims administrator, to transfer the unclaimed funds to that administrator, and for the administrator to attempt to return those unclaimed funds to the customers. Any unclaimed funds remaining as of September 30, 2021 will be deemed forfeited to the U.S. Government.
Back To Top - Why did I receive a notice?
If you received the Notice, 5Dimes was not able to pay your account balance by the time they suspended their processing. Monies not refunded by the company were transferred to the 5Dimes Refund Administrator to continue the refunding efforts.
Back To Top - Will you report my information to U.S. law enforcement?
The U.S. Department of Justice did not request nor requires individual information reporting as a condition for authorizing the third-party administrator, 5Dimes Refund Administrator, to enter into and fulfill the contract of administering the return of 5Dimes U.S. customer unclaimed funds.
Back To Top - Who is eligible to receive a refund?
To qualify for a payment from the fund, you must satisfy the following eligibility criteria:
- You must have deposited funds into an account with 5Dimes; and
- Your account with 5Dimes must reflect a last known account balance of greater than $0.00.
You are excluded from participation in the account refund process if you are:
- a past or present employee of 5Dimes or any of its past or present affiliates;
- a past or present shareholder of 5Dimes;
- a past or present officer or director of 5Dimes or any of their past or present affiliates;
- a defendant in any civil action or a claimant in any forfeiture action brought by the Department of Justice related to the violations alleged in this action, or any related action (or any of his or her affiliates, assigns, heirs, distributees, spouses, parents, children, or controlled entities);
- a person who, has been the subject of criminal charges related to the violations alleged in this action, or any related action (or any of his or her affiliates, assigns, heirs, distributees, spouses, parents, children, or controlled entities); or
- a person who was flagged by 5Dimes as having engaged in improper conduct.
- I did not receive a postcard notice or an email notice, but I believe I am eligible for a 5Dimes account refund.
Please call or write to the 5Dimes Refund Administrator with your 5Dimes Customer ID, name, email, address, and phone number.
5Dimes Refund Administrator
Back To Top
P.O. Box 3186
Portland, OR 97208-3186
1-888-490-0114 (Toll-free) - What happens if I do nothing at all?
Any funds remaining unclaimed as of September 30, 2021 will be deemed forfeited to the U.S. Government.
Back To Top - How do I submit a refund request?
Beginning November 16, 2020, you may file a refund request online using this website. To submit an online refund request, you will need provide the Unique ID and PIN provided on your Email or Postcard Notice. You will then have the opportunity to choose from the following payment options:
- PayPal
- Venmo
- Digital Mastercard.
- Physical Check
For payments $20,000.00 or more, physical check is the only payment option available. PayPal, Venmo, and Digital MasterCard are not available for payments over $19,999.99.
To start your refund request, please click here.
Refund requests can only be submitted online through this website. They will not be accepted via phone or mail.
Back To Top - How will I be paid?
All payments will be made in U.S. dollars.
Back To Top - Will taxes be deducted from any refund paid to me?
No, any tax liability is the responsibility of the individual receiving the payment. We do not offer any opinion or advice on whether a particular payment is taxable income. If you have any questions in this regard, you should consult with your tax advisor.
Back To Top - How do I contact the 5Dimes Refund Administrator?
You may contact the 5Dimes Refund Administrator at:
5Dimes Refund Administrator
Back To Top
P.O. Box 3186
Portland, OR 97208-3186
1-888-490-0114 (Toll-free)